I'm getting an error message "We cannot connect to your thermostat provider. They may be experiencing an outage. Please manually set your thermostat."

If Skylark is showing you the following error message: "We cannot connect to your thermostat provider. They may be experiencing an outage. Please manually set your thermostat.", this means there is a problem on the thermostat manufacturer's end.

At time of writing (Oct 6th, 2017) there is currently a known issue on Nest's end with logging into your Nest Home account (screenshot). Unfortunately, we're unable to do anything to resolve this issue from our end, other than recommend you keep an eye on Nest's system status page for a heads-up as to when they resolve the problem.

If you're still getting this error message after Nest has resolved the problem, please send us a note at help@skylarkios.com, and we'll get you back up & running!

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